Privacy policy

Who we are

This site is operated by [COMPANY LEGAL NAME] ("ELÉANA", "we", "us"), registered in Thailand at [REGISTERED ADDRESS]. For anything about your personal data, write to hello@eleanathailand.com.

What we collect

Newsletter: your email address, the language you were reading in, and the page you subscribed from.

Enquiries and order requests: your name, email, an optional phone or LINE ID, and whatever you write in the message.

Technical data: your IP address and browser user agent are processed by our hosting provider to deliver the site and block abuse. We do not build advertising profiles.

Why we use it

To answer you, to send the newsletter you asked for, and to confirm and deliver orders. We do not sell your data or share it with advertisers.

How long we keep it

Newsletter data until you unsubscribe. Enquiries for two years from your last contact, unless a longer period is required for tax or legal reasons.

Your rights under the PDPA

Thailand's Personal Data Protection Act gives you the right to access, correct, delete, restrict or object to our use of your data, to withdraw consent, and to receive a copy. Email hello@eleanathailand.com and we will respond within 30 days. You may also complain to the Personal Data Protection Committee.

Processors

The site runs on Cloudflare infrastructure. Web fonts are served by Google Fonts. If we add a payment provider, an email tool or analytics, this list is updated before they go live.